We at Animal Eden are confident that you will be more then happy with our services. We also understand (especially if this is your first time to use the services of a pet sitter) that you will want to be clear on what is involved. Below are some of the more frequently asked questions. Please do not hesitate to contact us if your question is not answered here.
Q. Please can you describe what happens during an initial consultation?
A. The initial consultation is an opportunity for you to meet with us at a convenient time, we will bring our insurance documents, registration details, and CRB checks for you to view. We will also bring our information pack which includes booking forms, and relevant information. At the same time we will be able to meet your pets, and discuss your requirements. If all parties are happy to proceed, we will go through the booking forms with you. We will also need to be shown around the areas where your pets are allowed. Please allow 30 - 60 minutes for this process as it is important that we have all relevant information to ensure that your pet/s and home are taken care of to the very best of our ability.
Q. How do you protect my information.
A. All completed forms are stored safely, and kept on file for future bookings. Animal Eden are compliant with the Data Protection Act and will never share or store your information without your express permission in writing.
Q. What about the security of my home?
A. We take the utmost care to protect your property, and your pets. Your keys are stored in a locked safe, and coded to ensure your anonymity. We can hold keys for future bookings, or deliver them to you at the end of your booking.
A. We have excellent references, please ask if you would like contact details.We also hold CRB cerificates issued by the Criminal Records Bureau.
Q. Will my home insurance be affected if I give you my keys.
A. We strongly advise you to contact your insurer prior to booking our services. As policies may differ depending on your levels of cover etc. Animal Eden do hold a comprehensive policy with Cliverton which covers us for proven negligence whilst visiting your home, loss of keys and public/product liability up to 3,000,000. We will bring a copy of our policy to the initial consultation.
Q. What about payment?
A. A 25% deposit is required at the time of your booking, with the balance due 7 days prior to the start date. Please note for short notice bookings (i.e. less then 7 days notice) payment is required in full. Currently we accept payment by cash, direct transfer to the Animal Eden business account or PayPal. Arrangements can be made for regular bookings to be paid weekly or monthly.
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